2017 Programme

Host’s Opening Remarks

opcje binarne urząd skarbowy Laurie Nicol
Chief Operating Officer, De Vere.

Laurie Nicol

Chief Operating Officer, De Vere.

Laurie Nicol joined Principal Hayley in 2010 after 13 years at Hilton in various sales and revenue positions. Laurie was at the helm of the successful repositioning of the Grand Central Hotel in Glasgow, which went on to win Scottish Hotel of the Year . In addition to her wealth of experience as a General Manager, Laurie attained an Executive Masters in Hospitality & Tourism Leadership. In 2014, Laurie was promoted to the position of Regional Operations Director for the group’s five properties in Scotland, including the luxurious Blythswood Square and has subsequently worked to successfully re-position The George Hotel in Edinburgh as The Principal Edinburgh. Laurie is now the Chief Operating Officer for Principal Hotel Company’s De Vere brand. She is responsible for the multi-million pound re-launch and re-positioning of the collection, as well as the daily operations, during this exciting period of investment and growth, as the portfolio undergoes a significant renovation programme.

8:55 – 9:05

Welcome Remarks

Ufi Ibrahim
Chief Executive, British Hospitality Association

Ufi Ibrahim

Chief Executive, British Hospitality Association

Ufi Ibrahim is the chief executive of the British Hospitality Association, the leading authority on Hospitality and Tourism representing 46,000 businesses across the UK. Since joining the BHA, she has spearheaded the establishment of the Tourism Industry Council – a joint government and industry working coalition chaired by the UK Minister for Tourism where Ufi serves as a member, The Big Hospitality Conversation (resulting in 67,000 new career starts for under 25s across the UK), and The Hospitality & Tourism Summit (the ‘Davos’ of the UK industry).

Ufi is a Board Member of the Events Industry Board, led by the UK Government with three aims: to help deliver more valuable business visitors to Britain in an ever increasingly global competitive environment; to recognise the role the events sector can play in driving long-term inward investment to the UK by attracting some of the world’s leading business events to the UK; and to use these platforms to boost exports, in line with government growth objectives.

Ufi is also a Board Member of the London Food Board responsible for advising the Mayor of London and the Greater London Authority on food matters affecting London.

Ufi is an Ambassador of Room to Reward, a charity offering short breaks to men and women who care for those who cannot care for themselves. Ufi also serves on the Advisory Council of Hotel Future, the Advisory Board for the Global Restaurant Investment Forum and is a judge for the Global Restaurant Awards. She served as Chairman of Tourism Alliance in 2014 and 2015. Ufi is also a Trustee and Fellow of the Institute of Hospitality.

Before joining the BHA in 2010, Ufi was Chief Operations Officer of the World Travel & Tourism Council (WTTC), where, working with governments and industry across the world, she advised on policymaking and the development of planning frameworks for economic and social prosperity through the long-term success of travel and tourism. As a keen promoter of public and private sector dialogue, she was pivotal in the establishment of the Global Travel & Tourism Summit – the annual meeting of world leaders to discuss and agree key priorities for the industry. During her time at WTTC, Ufi was a Board Member of the World Economic Forum Tourism Advisory Board, contributing to the creation and development of the ‘Global Competitiveness Monitor for Travel & Tourism’. Also, a member of the World Economic Forum Stakeholder Steering Board for the Travel & Tourism Climate Change Project (2006 – 2009).

Prior to joining the WTTC in 2000, she was in charge of the American Express Global Passport and Visa Unit. She studied at the London Metropolitan University, graduating with a BA in Leisure and Tourism management, has an MBA and a Post Graduate Diploma in Fundamentals of Senior Management from the Open University.

8:55 – 9:05

Special Manchester Tribute

Stephen Miles
General Manager, Edwardian Hotels London

Stephen Miles

General Manager, Edwardian Hotels London

Stephen Miles is the General Manager of the multi award winning Radisson Blu Edwardian Free Trade Hall, Manchester and he holds the role of Chairman of the BHA Northern committee. He is the founder of The Hotel Future Foundation which will be a concept of Hospitality Academies across the country, the first of which is currently being constructed in Greater Manchester. His previous experience includes THF and Hilton hotels prior to joining Edwardian Group London where he has been a member of the senior management team for 25 years. He also sits on the boards of Hospitality Action and Visit Manchester. He has recently been awarded membership of the Master Innholders and is a fellow of the Institute of Hospitality.

9:05 – 9:40

Rock n Roll Politics

Steve Richards
Rock N Roll Politics

Steve Richards

Rock N Roll Politics

Steve Richards is an award winning columnist and BBC presenter. He presents Radio 4's Week in Westminster and is a panellist on BBC1's Sunday Politics. He presents on BBC 4 ad libbed talks on modern Prime Ministers, each one recorded without a script in one take. They are available as a box set on YouTube. He writes for the Guardian and Independent. His latest book 'The Rise of the Outsiders' is published by Atlantic. He presents a live one man show on politics that sells out  in London and the Edinburgh Festival. 

 

9:40 – 10:10

The Outlook for the United Kingdom

Ed Balls
Former UK Shadow Chancellor of the Exchequer

Ed Balls

Former UK Shadow Chancellor of the Exchequer

Ed Balls is Senior Fellow at the Harvard Kennedy School, Visiting Professor at King’s College London and Chairman of Norwich City Football Club.

He was UK Shadow Chancellor of the Exchequer (2011-15) and served in the UK Cabinet as Secretary of State for Children, Schools and Families. He was the UK Minister for Financial Services (2006-07) and the Chief Economic Adviser to the UK Treasury (1997-2004) during which time he was Chair of the IMFC Deputies and UK G20 Deputy. While Shadow Chancellor he was co-Chair with Larry Summers of the Center for American Progress Inclusive Prosperity Commission.

He was a Teaching Fellow in the Department of Economics, Harvard University (1989-90) and a leader writer and columnist at the Financial Times. (1990-94). Ed studied economics at Keble College, Oxford and the Kennedy School of Government (MPA) where he was a Kennedy Scholar. 

10:10 – 11:00

PANEL: Leaders Perspective

Moderated by:

Ben Twynam
Head of Practice UK, Travel, Leisure & Hospitality, Heidrick & Struggles

Ben Twynam

Head of Practice UK, Travel, Leisure & Hospitality, Heidrick & Struggles

Ben Twynam leads Heidrick & Struggles’ Travel, Leisure and Hospitality Practice in the UK and is a member of the Firm’s Global Consumer Practice. 

Ben’s leadership consulting experience encompasses recruitment, assessment and development of management teams. He has successfully led assignments to search for Chief Executives, functional heads and other senior roles for companies, with a strong track record of advising public, private or private equity backed companies.

He joined the firm in July 2014 from another global executive search firm where he had spent six years in London and Hong Kong leading projects across the consumer sector. He led that firm’s cross sector customer practice.

Ben is a member of the British Hospitality Association, the British Retail Consortium and has also sat on the World Tourism Forum’s Think Tank.

He holds a bachelor of arts degree in history from Durham University.

In conversation with:

Duncan Garrood
CEO, Punch Taverns

Duncan Garrood

CEO, Punch Taverns

Duncan Garrood was appointed Chief Executive Officer of Punch in June 2015. He was President of the Food Division at MH Alshaya in Kuwait from 2009 to 2015 with broad responsibility across a retail division of 1000 franchised restaurant and coffee shop branded outlets across the Middle East, Russia, North Africa and the UK.

Prior to this, Duncan was Commercial Director of BAA plc, the airport operator, with responsibility for running the property, food, drink and retail businesses, including overseeing the opening of the commercial outlets at Heathrow’s Terminal 5.

Duncan has previous experience in FMCG, retail and leisure, including Unilever plc and SC Johnson.  He holds a PhD in Biochemistry and lives in Surrey.

Peter Gowers
Chief Executive, Travelodge

Peter Gowers

Chief Executive, Travelodge

Travelodge is the UK’s largest independent hotelier, with a portfolio of more than 500 hotels across the UK, Ireland and Spain. The company has recently embarked on a significant change programme with the objective of becoming Britain’s favourite hotel for value.  The programme includes a £100m hotel modernisation programme and a new £25m advertising campaign showcasing the new king size beds and upgraded rooms with the strapline ‘That’s Travelogical’

 

Before joining Travelodge, Peter was the Chief Executive of Safestore Holdings plc, (LSE: SAFE.L), the UK’s largest self-storage operator.  This followed almost ten years with IHG plc (LSE: IHG.L), the world’s largest hotel company, where Peter served successively as Head of Strategy, Chief Marketing Officer and Chief Executive, Asia-Pacific.  

Toby Smith
CEO, Novus

Toby Smith

CEO, Novus

Toby Smith is CEO of Novus Leisure. Headquartered in London, Novus operates an un-rivalled late night property portfolio with some of the industry’s most iconic sites including the recent winner of “UK’s Best Late Night Venue” Forge in the City of London, Tiger Tiger on Haymarket and the renown Balls Brothers estate.

Novus is the industry leader in pre-booked sales driven by its sales team and the renowned Late Night London website which delivers almost 50% of its total revenue.

The business is now on a mission to excel in both pre-booked sales and delivery of exceptional customer experiences supported by its new and unique customer dashboard.  

Before joining Novus in October 2014 Toby held senior roles in a career spanning over 20 years in the hospitality industry. 

11:00 – 11:25

Morning Refreshments

11:25 – 11:40

Hospitality Agenda for The New Government

Nick Varney
Chief Executive Officer, Merlin Entertainments plc; Chairman, British Hospitality Association

Nick Varney

Chief Executive Officer, Merlin Entertainments plc; Chairman, British Hospitality Association

Nick has over 25 years’ experience in the visitor attractions industry and was appointed Chief Executive Officer of Merlin Entertainments plc in 1999.

Nick started his career in consumer goods marketing, first with Rowntree and then with Reckitt & Colman.  He went on to hold senior positions within The Tussauds Group (Pearson PLC), including Marketing Director of Alton Towers and Head of Group Marketing, before becoming Managing Director of Vardon Attractions and a main board Director of Vardon plc.  In 1999 Nick led the management buyout of Vardon Attractions to form Merlin Entertainments plc, guiding the company’s dynamic growth strategy through several private equity partnerships and a highly successful IPO in November 2013.  Now a public company Merlin continues to grow under his leadership currently operating over 100 theme parks and attractions, as well as hotels and holiday villages in 23 countries and four continents. 

Nick is increasingly active in the wider tourism agenda, particularly in the UK, but also worldwide.    As Chairman of the British Hospitality Association (BHA) for example his priority is to ensure all UK political parties are aware of the importance of the hospitality and tourism sector both in economic terms and as a key employer, and to highlight the key issues the industry is looking for the Government to address.     

11:40 – 0:00

Consumer Perceptions

Carrie Longton
Co-Founder, Mumsnet

Carrie Longton

Co-Founder, Mumsnet

Carrie Longton is co-founder of Mumsnet, an online community of parents sharing advice, support and product recommendations. Over the last 17 years it has become the UK’s busiest and most influential network for parents with over 110 million page views a month, 11 million users, over 170 local sites, and a network of over 10000 influencers.  Carrie was listed 7th in BBC Radio 4 Woman’s Hour’s 2013 Power List of the 100 most powerful women in the UK. In 2010, she won Red Magazine’s Red Hot Woman of the Year. Carrie lives in London with her husband and three kids Grace (18), Noah (15) and Mimi (11) and a dog called Boo.

12:00 – 12:35

PANEL: Shifting Gears

Moderator:

Mike Saul
Managing Director, Hospitality & Leisure, Barclays

Mike Saul

Managing Director, Hospitality & Leisure, Barclays

Mike heads up the UK based Barclays Hospitality and Leisure Industry sector providing specialist sector funding and corporate solutions to businesses in this diverse and ever evolving sector.  Barclays Industry specialism has been in place since 1998 and he has been involved in shaping and developing this partnership approach with our clients since that time. The team have a strong reputation of helping clients compete effectively in their sector and achieve their growth plans and ambitions.

The specialist banking services that Barclays provides to the sector covers a wide range of discretionary spend areas and across many different sizes of business.  The range of business types that Mike’s team deal with include: Travel; Food and Drink; Hotels; Leisure Operators; Gaming and Professional Sports.

He is a regular commentator in regional, national and trade media on industry related events, development and thought leadership initiatives. This is aimed at helping clients with their planning in what has been a sector that demonstrates very many changes in taste or fashion, combined with a clear need for them to develop a deeper understanding of their customer on a very regular and informed basis.

 

In conversation with:

Robert Cook
CEO, Virgin Active

Robert Cook

CEO, Virgin Active

Robert joined Virgin Active in June of 2016 as UK Managing Director and in March of this year was promoted to the main board.

Prior, to joining Virgin Active Robert was a well-known figure and veteran of the UK Hotel sector, namely as the CEO of Malmaison & Hotel du Vin from 2004 to 2012 and CEO of Devere Hotels Division from 2012 to 2015 running both Village Urban Resorts and Devere Hotels & Resorts.

Robert is a Master Innholder and a Fellow of the Institute of Hospitality.

In 2007 Robert was bestowed an Honorary Doctorate from The Robert Gordon University in Aberdeen for his services to hospitality and a Catey as Manager of the Year.

 

Helena Egan
Director of Industry Relations, TripAdvisor

Helena Egan

Director of Industry Relations, TripAdvisor

Helena joined TripAdvisor in 2008 as the first dedicated destination marketing specialist in Europe, covering Europe, the Middle East, Africa and Asia Pacific. In her five and a half years in this role, her key focus was to build relationships within the destination marketing organisation sector, and educating the industry on the benefits of leveraging user-generated content. September 2014 Helena was appointed Global Director of Industry Relation and in this newly created role she leads industry relations’ efforts for TripAdvisor, acting as a liaison for hospitality trade associations and government organisations, building awareness about the benefits, resources, policies, products and services of TripAdvisor. Helena also acts as an ambassador to the global hospitality sector, opening communication channels with leading trade and tourism associations.

Prior to joining TripAdvisor, Helena lead regional sales and strategic partnership efforts at NORTHSTAR Travel Media in London, frequently presenting at key industry events across 14 countries. Previously, she has held positions at VisitBritain, Tumlare and Euro London and brings over 18 years of experience in the travel and tourism industry. For the past 16 years she has lived in London, and prior to that, in six countries across Europe and in the U.S. She holds a MA from the University of Helsinki. 

Crispin Lilly
CEO, Everyman Group PLC

Crispin Lilly

CEO, Everyman Group PLC

Crispin joined Everyman as CEO in December 2014 having spent two decades in the cinema industry with Virgin, UGC and Cineworld.  At Cineworld Crispin was Commercial Director, looking after film and retail, whilst sitting on the management boards of Picturehouse and DCM.

Everyman operates smaller, intimate, high quality venues with a particular focus on hospitality, food and drink and a broad range of content from quality blockbusters, independent films and the best of live Event Cinema.  There are now 20 venues across the country with another 7 signed and due to open by the end of 2019.

 

Rafael Mason
Vice President, Head of Consumer Product and Marketing for the UK, American Express

Rafael Mason

Vice President, Head of Consumer Product and Marketing for the UK, American Express

Rafael Mason is currently Vice President, Head of Consumer Product and Marketing for the UK at American Express. Prior to his current role, he headed up Consumer Product for EMEA, and was a Vice President in the central corporate strategy team for American Express in New York.  Before joining American Express, Rafael was a Vice President in Investment Banking at Goldman, Sachs.  Rafael is a graduate of Yale Law School and Harvard College, and he was an American Fulbright Scholar to France.

Stephen McCall
Chief Operating Officer, Europe, IHG

Stephen McCall

Chief Operating Officer, Europe, IHG

As Chief Operating Officer, Stephen McCall is responsible for operations and performance support across IHG's managed and franchised hotels in Europe. He is also responsible for our European Food & Beverage strategy, acts as Chair of IHG's Global Operations Council and is a Board member of the British Hospitality Association. Stephen also sits on the UK Tourism Industry Council.

Stephen joined IHG in April 2000 and was most recently Managing Director, UK & Ireland with responsibility for our managed operations across IHG's mainstream brands. Previously he was divisional Chief Financial Officer for the Middle East and Africa region, based in Dubai, with additional responsibility for managed operations in the Northern Gulf region. Prior to moving to Dubai, Stephen was Senior Vice President and Head of Global Internal Audit, providing assurance over the management of business risk across the Group.

Stephen also has experience in fund management, working with Baring Asset Management on the Alchemy Investment Plan. He started his career in the hotel industry with UK hospitality group Stakis Plc after graduating from the University of Dundee with honours in accountancy and business finance. He is professionally qualified as a chartered management accountant and lives in London with his wife and two children.

 

Ruairidh Roberts
Industry Head for Travel, Google

Ruairidh Roberts

Industry Head for Travel, Google

Ruairidh is Industry Head for Travel at Google. A man of Kent, Ru spent his school years in the South East of England, before a ten year spell, in various roles, at the New York Times. Ru joined Google in 2011, initially running Google's relationships with the top UK retail banks and investment firms. Joining the travel industry in 2013, where he manages the team leading Google's relationships with leading travel and hospitality companies in the UK. His team consults in digital advertising solutions and supporting customers with specialist performance tools

12:35 – 13:10

PANEL: Inspiring the future workforce

Moderator:

George Vezza
Managing Director, Nestlé Professional UK & Ireland

George Vezza

Managing Director, Nestlé Professional UK & Ireland

George became Managing Director of Nestlé Professional UK&I, effective February 1st, 2015.

George has a passion for exceeding customer and consumer needs, a real marketer at heart with 31 years’ experience in over 35 countries with Nestlé. Curiosity about many people and cultures have inspired him to travel the world with a strong desire for continuous learning.  George believes that when you start with fully understanding the customer’s needs, you will always deliver a better solution.  George is married with five children and enjoys dining out, skiing and golf.

Nestlé Professional is the food service business unit of Nestlé SA which works closely with all sectors of the hospitality industry.  Its portfolio of leading brands includes NESCAFÉ, KIT KAT, MAGGI, CHEF and events such as NESTLÉ PROFESSIONAL TOQUE d’OR.

In conversation with:

Natalie Cramp
Chief Operating Officer, Careers Enterprise Company

Natalie Cramp

Chief Operating Officer, Careers Enterprise Company

Inspiring and preparing the next generation for the world of work is the rallying call of the Careers and Enterprise Company who are nationally re-energising engagement between schools with businesses. As their COO, Natalie is working with schools and businesses to join this movement, and building a network of 4,000 business volunteers to support teachers around the country with careers education. Natalie joined the company from the Mayor of London’s office, where she built his volunteering programme ‘Team London’, engaging 1 million Londoners, including over 400,000 young people, and leading London to become European Volunteering Capital 2016. Prior to the Mayor’s Office she worked for London 2012, mobilising the 200,000 workforce required to deliver the Olympic and Paralympic Games, and she began her career at global management consultancy, Deloitte, working on transformation programmes across multiple sectors and continents. Outside of work she has always demonstrated passion for young people, is a School Governor, an Enterprise Adviser and a Board member of a youth focused Social Enterprise.

Oliver Crofton
Founder and CEO, Flexy

Oliver Crofton

Founder and CEO, Flexy

Oliver is Managing Director of Flexy, a digital staffing agency which aims to streamline the convoluted sector of temporary employment.

Prior to Flexy, Oliver worked widely within the technology start-up community, and has co-founded and exited from 3 previous companies.

Oliver is a regular speaker and contributor on matters of employment rights and legislation for groups such as Tech For Good and The Living Wage Foundation.

Nikki Kelly
Head of Education, Programmes and Employment, Tottenham Hotspur Foundation

Nikki Kelly

Head of Education, Programmes and Employment, Tottenham Hotspur Foundation

Tottenham Hotspur Foundation Strategic Lead for Regeneration, Community Development, Health, Education and Employment. Developing partnerships across sector for Skills to Employment programmes, linking to National and Local agenda's.  

Working with Government, Local Authorities, Education Establishments including Universities, Colleges and Schools, Community Leaders, Youth Services and 3rd Sector organisations.  Developing programmes to deliver innovative approaches to provision of services both within Tottenham and beyond that are sustainable and create real life chances for the people within our Community. 

Creating opportunities for communities to bring about social change and improve the quality of life in the local area. Working with individuals, families and whole communities and Stake Holders to empower them to: identify their assets, needs, opportunities, rights and responsibilities; plan what they want to achieve and take appropriate action; develop activities and services to generate aspiration and confidence.

Nikki has extensive experience in advocacy for people with profound and complex needs, learning disabilities and mental health. Nikki was involved in supporting people with disabilities through one of the largest care investigations in the UK and move from long term NHS accommodation to supported and independent living.

Over 20 years’ experience within the education sector, regeneration education, developing skills and employment programmes, social justice, public-facing events, exhibits and high-impact public projects., Nikki has focussed her career on creating programmes that provide learning experiences

Previously, Nikki was a partner/director of her own company for nearly 20 years starting at age 23 and developing this into a successful business with her partner alongside developing a successful career.   

 

Sophie Kilic
Senior Vice President, Talent & Culture, HotelServices UK & Ireland, AccorHotels

Sophie Kilic

Senior Vice President, Talent & Culture, HotelServices UK & Ireland, AccorHotels

Sophie Kilic heads up Talent & Culture for HotelServices UK & Ireland at AccorHotels.

She is responsible for implementing AccorHotels’ talent and leadership strategies and developing and leading the implementation of the cultural, digital & organisational transformation of the company from a talent and leadership perspective across all 11 AccorHotels’ brands in the UK & Ireland.

Sophie has over 14 years of HR experience from across the healthcare, technology and hospitality sectors in both Europe and the UK. She has worked for AccorHotels since 2004 in a variety of roles across the Novotel, Mercure and ibis brands, and prior to joining the Group, Sophie held roles at Hilton and General Electric. For the past 10 years she has also been a lecturer in Human Resources at the Paris-Sorbonne University.

 

 

 

 

 

Andrew Parkinson
Operations Director, Liverpool Football Club

Andrew Parkinson

Operations Director, Liverpool Football Club

Andrew has over 25 years’ experience across a variety of business functions including retail, property and hospitality and events and has been Director of Operations at Liverpool Football Club since 2011.

Prior to joining the Club and after a key role as Captain within the Royal Logistic Corps, responsible for setting up logistics within the former Yugoslavia at the time of the conflict, Andrew spent 10 years in senior positions in the electrical and convenience sectors within the retailing industry.

In 2003, Andrew joined Lendlease as Retail Manager UK, responsible for retailer analysis and strategy for the company’s UK portfolio before becoming General Manager of one of its UK Centres.

In 2007, Andrew was appointed General Manager for the UK’s leading retail destination, Bluewater and held responsibility for the full financial and operational performance of this £2bn asset.

In his current role as Director of Operations, Andrew oversees all of the Club’s operational activities overseeing a wide portfolio with responsibilities for all of the Club’s Central Operating Services, Match and non-Match day Operations and major Capital Projects, including the delivery of the £120m New Main Stand Development, completed in September 2016.  This Development has been nominated for numerous industry awards.

A key component of the business model for the Development has been the hospitality offering which comprises of 8000 match day covers and the delivery of “best in class” non-match day conferencing and events.

Unrivalled experience for fans and guests is at the heart of Andrew’s philosophy and the Liverpool experience which has seen the Club receive 1st place in the annual Visit Football surveys ranking all Premier League Clubs for the overall match day experience provided to visitors.

13:10 – 14:00

Lunch

14:00 – 16:00

Food & Beverage

Restaurant - SUMMIT 1

http://townoftroy.com/?iktim=non-riesco-a-collegarmi-a-iq-option&b6f=3d Hosted by:

 

14:00 – 14:30

Delivery Players

How technology companies are changing consumer eating habits

Mathieu Proust
General Manager, UK, UberEats

Mathieu Proust

General Manager, UK, UberEats

Nick Green
General Manager, UK, MealPal

Nick Green

General Manager, UK, MealPal

Nick is the UK General Manager of MealPal, a lunchtime subscription service that launched in London in February. Previously he was Head of Sales at Deliver for two years. Prior to that, Nick worked in various startups and in the recruitment industry.

Moderated by:

Peter Backman
Managing Director, Horizons

Peter Backman

Managing Director, Horizons

Peter is the Managing Director of Horizons, an expert on the structure and dynamics of the foodservice sector, and its supply chain, in the UK and across Europe. He is responsible for the company’s vision and driving the business forward. He has been involved, as a researcher and consultant within the sector, for over 31 years blending his knowledge with a deep understanding of the trends, key players and challenges of organisations with an interest in foodservice. 

He regularly speaks at conferences worldwide and his views are sought by television, radio, the Bank of England and the press. Peter has many innovations to his credit having been the first person to define the structure of the eating out market in the terms which are now widely used by the industry, as well as the most extensive database model of the foodservice sector. 

Peter is the past Chairman of Arena, the pan-industry networking organisation that he was instrumental in setting up twenty five years ago. He is a Fellow of the Institute of Hospitality and a member of the Market Research Society. 

He is happily married, the proud father of two grandchildren and when not at work, can be found in the gym or investigating his family history. 

14:30 – 15:10

Brand Expansion

What I wish I had known before expanding

Robin Rowland OBE
CEO, Yo! Sushi

Robin Rowland OBE

CEO, Yo! Sushi

Robin became YO! Sushi’s CEO in 2000. Over last 17 years Robin & team have built the iconic restaurant chain from 3 to 80 company owned restaurants in the UK & USA plus over a dozen franchise restaurants in international airports and the Gulf region

Robin led YO! Sushi’s MBOs in Sept 03, Mar 08 & most recently in Nov 15. His management philosophy is simple as he agitates for ‘continual improvement’ on 5 Ps  - People, Product, Property, Promotion and Profit. He has been recognised by Retailer of Year, Catey, Peach Icon awards and the YO! Sushi team has been recognised for design, company, menu, technology and as an outstanding employer.

Robin is also a member of ALMR board and is NED with Marstons PLC, Ethos (Gulf restaurant platform) and Caffe Nero.

 

Mark Selby
Co-Founder and Executive Director, Wahaca

Mark Selby

Co-Founder and Executive Director, Wahaca

Mark co-founded Wahaca in 2007 and has continued to help run the business as Managing Director and now Executive Director.  Prior to this Mark spent two years at Capricorn Ventures helping on strategy, opertations and finance for a host of restaurant groups including Nando’s, PizzaExpress and Baker&Spice.  He started his business life at Merrill Lynch in the corporate finance department before moving to easyGroup to work alongside Stelios Haji-Ioannou in various business development roles.

 

 

Steve Richards
Chief Executive Officer Casual Dining Group

Steve Richards

Chief Executive Officer Casual Dining Group

Now CEO of multi brand restaurant group Casual Dining Group Steve began his career at Allied Domecq and has subsequently spent 25 years in senior management roles within large-scale, multiple-site leisure and hospitality businesses. He is a former Managing Director of Scottish & Newcastle PLC, and Spirit Group, where he held board responsibility for 1,000 outlets prior to the group’s sale to Punch Taverns for £2.7bn in 2007. He is also a former CEO of Novus Leisure and is the current Chairman of the ALMR, the leading trade group that represents the interests of 200 hospitality companies.

Moderated by:

Babette Marzheuser-Wood
Partner, Dentons

Babette Marzheuser-Wood

Partner, Dentons

Babette is rated as a top 10 global franchise lawyer. She heads up the European Franchise team at Dentons. She specialises in international franchise and concession agreements and IP-driven joint ventures.

Babette has transactional experience in over 100 countries. Recent deals include work in all major emerging markets (Russia, India, China, Brazil and South Africa) as well as in the Middle East and Africa. She also advises clients on franchise agreements and other innovative structures for international expansion in the global marketplace.

Babette has particular expertise in the restaurant, hotel, leisure, retail and sectors. She is dual qualified in Germany and the UK.  She is recognised as one of Europe’s leading experts in hotel and leisure franchising with a particular emphasis on German speaking Europe. Babette is recognised as a leading expert in international franchising by Chambers Global which says she is “highly regarded for her experience in the hotel and leisure industry”. She is also recommended by The International Who’s Who of Franchise Lawyers, Chambers UK and Legal 500 for her franchise expertise. She is listed as a recommended country expert for Germany in Chambers Global.

Babette’s research on the role of franchising in the European hospitality industry has attracted widespread media attention. Babette is the author of “International Protection of a Franchisor’s System”, Vancouver 2004. She has written the European section of Butterworth’s Franchise Laws.

She lectures regularly around the world on franchise law and was part of a team of lawyers that advised the Russian Government on the use of franchising to kick-start small businesses. She is an associated editor of the Franchise Law Review.

Babette is a member of the ABA Forum on Franchising, the IBA Franchise Committee and the IFA.

She is dual qualified in both Germany and the UK.

15:20 – 16:00

Street Food to High Street

What are the current trendsetters up to and how can we learn from them 

Rik Campbell
Founder, Kricket

Rik Campbell

Founder, Kricket

Co-founder of Kricket, Rik began his restaurant career in June 2015 alongside friend and Head Chef Will Bowlby. Kricket first opened its doors as part of Pop Brixton in 2015 and quickly established itself as a key player within the Indian food scene. After taking on investment in 2016, Kricket opened its second and permanent site in Piccadilly in January 2017. 

Prior to restaurants, Rik spent 3 years at Deloitte, London in Corporate Finance, Transaction Services where he worked on a range of deals in the hospitality, retail and energy sectors. Rik qualified as a Chartered Accountant in December 2013.

In conversation with 

Tom Martin
Commercial Director, The Rum Kitchen

Tom Martin

Commercial Director, The Rum Kitchen

After spending 5 years at EY and qualifying as a Chartered Accountant in 2011, driven by a strong food and wine upbringing in South Australia, I made the move to London to pursue greener pastures in one of the leading food capitals of the world,

This led me to my first role in hospitality with the Australian owned craft coffee chain Harris + Hoole where I worked in a blended finance and operations role and oversaw the acquisition of the business by Cafe Nero in June 2016.

My passion for the ever growing casual dining scene was a natural fit as Commercial Director at Rum Kitchen, focusing on business growth and brand expansion whilst overseeing the finance and systems functions. Rum Kitchen has 3 sites across London, with the Soho site currently expanding to double its size and re-open at the start of July.

 

14:00 – 16:00

Aviation

Aviation - SUMMIT 2

iqoptione Hosted by:

 

14:00 – 14:10

Welcome Remarks from AOA and AviaDev

Karen Dee
AOA, Chief Executive

Karen Dee

AOA, Chief Executive

Karen Dee joined the AOA as Chief Executive on 1 March 2017. Karen has 20 years’ experience in policy development, communications and representation activities. Her career has incorporated roles in government, consultancy and trade associations including: Department for Transport, Market Access, Road Haulage Association, CBI, Policy Solutions and most recently, the Freight Transport Association where she worked as Director of Policy.

 

14:10 – 14:20

Attracting the inbound tourist

Discussing the impact of recent campaigns, identifying trends and analysing the source markets.

Sally Balcombe
Chief Executive, VisitBritain

Sally Balcombe

Chief Executive, VisitBritain

Sally joined the VisitBritain team as CEO in September 2014. Before that she was part of the VisitBritain board from 2013. From 2008 to 2011 she was Chief Marketing Officer for Travelport GDS, responsible for marketing, the product portfolio, strategy, pricing and global communications.

Before joining Travelport, Sally held a number of senior international roles in the travel industry, most recently as Commercial and Product Director at Opodo, the pan-European on-line travel agency set up by the major European airlines (2004-2006). Prior to that, she held the roles of Managing Director of the TUI-owned Specialist Sun Holiday Group, and Managing Director of British Airways Holidays, which operated in 75 markets worldwide.

Sally is also a Commissioner for English Heritage, a Governor of the Museum of London and sits as a Non-Executive Director of two on-line businesses.

 

14:20 – 14:30

A look ahead for the UK

ForwardKeys will present the forward looking data for UK arrivals for the second 6 months of 2017. What can we attribute this to and how does it compare year on year?  

 

Gerard Brown
Divisional Director- Airports, Forwardkeys

Gerard Brown

Divisional Director- Airports, Forwardkeys

Ged is a senior commercial professional with over 20 years experience leading global travel and tourism organisations through transition and developing new revenue streams.

Currently heading up the Airport Division of the leading travel data and insights company, Forward Keys, Ged is a graduate of Dublin Business School and holds a Post Graduate Degree in Business Administration, Advanced Diploma from the Institute of Administrative Management, an Honors Degree in International Business Studies and a Higher National Diploma in International Business and Marketing.

He has previously held senior positions with Thomas Cook, TUI, Kuoni, Travel Weekly and most recently UBM Routes, where he has helped to shape the tourism role in air service development as well as securing all future hosts for the Routes events worldwide.

An expert in the development of international commercial relationships, Ged continues to work across the industry to promote the role of greater intelligence and insight for business critical decision making as well as advocate the positive economic impact of the travel industry.

Ged is passionate about the global travel and tourism industry and regularly writes articles for industry publications within the travel and tourism sector and is an enthusiastic, knowledgeable and passionate speaker at several trade events throughout the year.

He is married with two young daughters and spends his time between Valencia, Spain and Manchester, England.

 

14:30 – 15:15

PANEL SESSION: International Connectivity to the UK

How do we prove to the wider world that the UK is “open for business”? and create an environment that is conducive to route development (APD, Visa facilitation, promotion of Britain abroad).  Looking at the ihe impact of Brexit

 

Sophie Dekkers
Director UK Market, easyjet

Sophie Dekkers

Director UK Market, easyjet

Sophie has led easyJet in the UK as UK Country Director for the last 3 years. In this role she is responsible for driving the airline's commercial success and strategic direction in the UK, including over 120 aircraft and £2.8bn revenue. 

Sophie has been with easyJet since 2007 in a variety of roles including UK Commercial Manager, working alongside BCG when Carolyn McCall joined to review the company strategy, and then as Head of Change Management leading the delivery of the strategy. Following this she took on the role of Head of Business Proposition providing the strategic direction for attracting more business passengers to easyJet.

Sophie started her career as a graduate at Millward Brown before moving on to be a Director at Cambridge Market Research, focusing on retail strategy.

Kellie Glueck
Director, International and Product Marketing Discover Financial Services

Kellie Glueck

Director, International and Product Marketing Discover Financial Services

Kellie Glueck is a marketing director at Discover Financial Services responsible for international and product marketing. In this capacity, she is responsible for innovating marketing strategies to grow Discover Global Network’s merchant footprint, improve cardholder experience as well as launch and market all network products. She has assumed increased responsibility as a director within global marketing since starting in January, 2012.

Before joining Discover, Ms. Glueck served as the Marketing Director at ACCO Brands, where she oversaw global branding and communications, developed client-based strategies as well as grew Internet marketing.   Prior to this role, Ms. Glueck held card marketing and strategy positions at Citibank focused on enhancing the Diners Club North America portfolio along with cardholder experience. Ms. Glueck began her career in international mergers and acquisitions in addition to financial sales.

Ms. Glueck holds a MBA in Marketing, Finance and International Business from the Kellogg School of Management at Northwestern in Evanston, IL, and a BA in Economics and Chinese from Washington University in St. Louis, MO. 

Tim Hewish
Director of Policy and Research, The Royal Commonwealth Society

Tim Hewish

Director of Policy and Research, The Royal Commonwealth Society

Tim Hewish is the Director of Policy & Research at the Royal Commonwealth Society. He also co-founded Commonwealth Exchange, a think tank established to promote the trading, educational, and strategic potential of the Commonwealth. He has approaching a decade of political experience having also worked for a British Member of Parliament and on secondment at Buckingham Palace.

Tim has a Masters in Imperial & Commonwealth History from King’s College London and is an award winning author through the Institute of Economic Affairs for his Brexit work.

 

Tim Hawkins
Corporate Affairs Director, MAG

Tim Hawkins

Corporate Affairs Director, MAG

Tim is MAG’s Corporate Affairs Director, leading the Group’s public affairs, external communications and CSR teams. Tim has been with MAG since 2013. Prior to that he was a part of Stansted’s senior leadership team with responsibility for economic regulation and long term planning. Tim led the airport’s engagement with the CAA during the recent regulatory review which led to Stansted being de-regulated. Before joining Stansted in 2011, Tim held a number of positions with BAA, working on a wide range of regulatory, competition and policy issues.

 

Nathan Stower
Director of External Affairs and Sustainability, Virgin Atlantic

Nathan Stower

Director of External Affairs and Sustainability, Virgin Atlantic

Nathan currently leads the External Affairs and Sustainability teams at Virgin Atlantic. Prior to this he was Chief Executive at Airlines UK from August 2014. He joined from the Rail Delivery Group where he was head of public affairs and was previously government affairs manager at Virgin Atlantic between 2010-2013.

Moderated by:

Jeremy Robinson
Partner, Watson Farley & Williams LLP

Jeremy Robinson

Partner, Watson Farley & Williams LLP

Jeremy is a Partner in the London office of international law firm Watson Farley & Williams LLP.  Jeremy specialises in EU law, EU competition law, UK Competition Law and regulation across all sectors but with particular interest in aviation and travel.  He assists airport and airline clients with competition investigations, EU litigation and competition advice in commercial transactions. He has advised tour operators, travel businesses and hotels on navigating the complexities of competition law.  His work covers international merger control for mergers, acquisitions and joint ventures; distribution and licensing arrangements; restrictive agreements/abuse of dominance; competition compliance; State aid; economic and trade sanctions; economic regulation; and the legal implications of “Brexit”.

 

15:15 – 16:00

PANEL: Accessing the final destination

How can we improve surface access to and from the UK’s airports to drive tourism across the country?

How are we performing in relation to other countries? What investment is needed and what impact will this have?

How can we better integrate aviation with other modes of transport?

How do we cater for all tourists (from the connected traveller through to the traditional traveller)? 

Sally Balcombe
Chief Executive, VisitBritain

Sally Balcombe

Chief Executive, VisitBritain

Sally joined the VisitBritain team as CEO in September 2014. Before that she was part of the VisitBritain board from 2013. From 2008 to 2011 she was Chief Marketing Officer for Travelport GDS, responsible for marketing, the product portfolio, strategy, pricing and global communications.

Before joining Travelport, Sally held a number of senior international roles in the travel industry, most recently as Commercial and Product Director at Opodo, the pan-European on-line travel agency set up by the major European airlines (2004-2006). Prior to that, she held the roles of Managing Director of the TUI-owned Specialist Sun Holiday Group, and Managing Director of British Airways Holidays, which operated in 75 markets worldwide.

Sally is also a Commissioner for English Heritage, a Governor of the Museum of London and sits as a Non-Executive Director of two on-line businesses.

 

Gauthier Hardy
Commercial Development Manager, Great Western Railway

Gauthier Hardy

Commercial Development Manager, Great Western Railway

Gauthier is Commercial Business Development Manager delivering rail and ancillary revenue generating initiatives. Before Great Western Railway, Gauthier held various commercial and marketing positions in the airline and luxury hospitality sectors

Jo Lloyd
Commercial Director, Birmingham Airport

Jo Lloyd

Commercial Director, Birmingham Airport

Jo Lloyd is Commercial Director at Birmingham Airport and a member of the Executive Team.  Jo joined the airport in June 2010 as Marketing Director and prior to that she was Head of Marketing at London Luton Airport.

She started her career in travel working for the French resort operator Pierre et Vacances and then worked for a variety of companies in the industry including Crystal Holidays, Specialist Holiday Group and PITG.  Jo then joined London Luton Airport in 2005 taking responsibility for marketing, e-commerce and communication. 

As Marketing Director at Birmingham Airport Jo had responsibility for marketing, communication, e-commerce, sales and developing the passenger experience; Jo headed up the team that rebranded Birmingham Airport at the end of 2010.

In 2014, Jo took on responsibility for all the non-aeronautical commercial activity at Birmingham Airport including retail, catering, car parking and the property portfolio as the Airport's Commercial Director.

Having worked in the tourism sector for many years, Jo supports a number of industry initiatives and is currently the Chair of ‘Shakespeare’s England’, a not-for-profit membership organisation promoting tourism in Warwickshire.  

Jo studied languages at A-level and then went on to study French at the University of Grenoble in France; she is a fluent French speaker.  Jo is married with four children and is passionate about travel.

Al Titterington
Managing Director, Cornwall Airport Newquay

Al Titterington

Managing Director, Cornwall Airport Newquay

Al Titterington was appointed as Managing Director of Cornwall Airport Newquay in 2010. He has significant experience in airport management and operations having worked at other UK regional airports and on a number of aviation projects in Europe, Asia and the Caribbean. As well as the day to day management, Al also leads on the commercial development of the Airport. Away from the day to day running of the Airport, Al is Vice-Chair of the Regional & Business Airports Group.

14:00 – 16:00

Distribution and technology

Distribution & Technology - SUMMIT 3

check this link right here now Hosted by:

 

14:00 – 14:20

State of the Nation

Andrew Sangster, editorial director and owner of Hotel Analyst, gives his take on the current distribution landscape and whether hotels should focus on product or retail or both.

Andrew Sangster
editorial director and owner, Hotel Analyst

Andrew Sangster

editorial director and owner, Hotel Analyst

Andrew Sangster launched Hotel Analyst more than 14 years ago and it has grown into a publishing business that now encompasses a paid subscription service for hotel investors, a reports division and events.

There are three London-based conferences: The Hotel Distribution Event; The Hotel Alternatives Event; and the Hotel Operations Conference. You can find out more about the events and Hotel Analyst at www.hotelanalyst.co.uk.

Andrew has been a journalist for his entire career, starting out on trade press titles before joining the national press and a brief spell at the BBC. He launched his own business focused on providing high level information on a subscription basis after despairing at the quality of what the old business model of selling advertising space was producing.

Andrew holds a BSc in economics and a MA in journalism. He lives in Cambridge with his wife and three children.

14:20 – 14:50

What is the best balance between OTAs versus direct?

James Osmond, COO Triptease, and Olivia Byrne, owner and director, Eccleston Square Hotel, host a one-on-one discussion about the options on working with OTAs. When is it the right choice to distribute through an OTA? How can you tell / measure the performance? What does an effective OTA strategy look like? 

Olivia Byrne
Owner and Director, Eccleston Square Hotel

Olivia Byrne

Owner and Director, Eccleston Square Hotel

Parisian born Olivia Byrne grew up in Switzerland and was educated at Institut Le Rosey before going on to study at L’Ecole Hoteliere de Lausanne, one of the best hospitality management schools in the world. The daughter of a hotel owner in Paris, Olivia always knew that she wanted to work in hotels and went on to enjoy internships at some of the most fabulous establishments in the world, including Hotel Hermitage Monaco and Joël Robuchon, Monaco, a two-star Michelin restaurant.

After graduating, Olivia took an active part of the re-construction, refurbishment and redesign of the stunning Grade ll listed building and opened the technologically advanced luxury boutique hotel, Eccleston Square Hotel, in July 2011.

Aged just 23, Olivia was one of the UK’s youngest ever directors to open and run a London hotel and to this day, she directs all of the hotel’s Human Resources and Sales and Marketing operations. 

James Osmond
General Manager EMEA, Triptease

James Osmond

General Manager EMEA, Triptease

James is a highly experienced marketeer who has worked across a wide array of industries: from technology, to retail, financial services, hospitality and wellbeing. He learnt the ropes as brand manager at Unilever and went on to co-found a global marketing strategy consultancy, Clear, which sold to M&C Saatchi just five years later. James now leads Triptease’s HQ in London, where he leads the company from strength to strength. 

 

14:50 – 15:15

Personalisation and localisation in direct bookings

Frank Reeves, CEO of Avvio, examines the science of online conversion and how to deliver an effective direct booking experience. The secrets of ramping up the conversation based on upselling, cross selling and loyalty. 

Frank Reeves
founder & CEO, Avvio

Frank Reeves

founder & CEO, Avvio

Since founding Avvio in 2002, Frank and his team have consistently broken new ground with cutting-edge technologies that enable hotels to drive considerable growth in direct bookings and reduce their dependence on OTA channels.

Avvio’s advanced booking engine is exclusively designed to match the ever-evolving requirements of hotels and serviced-apartment operators. It is supported by best-in-class website design and digital marketing services, where the unyielding focus centres around improving booking conversion rates on the hotel’s website and delivering traffic that is inclined to ‘book direct’. Frank’s specialist focus on conversion optimisation is what has ensured Avvio’s technology platform leads the field, helping hotels to truly compete, strengthen their direct sales channel and increase profits in an increasingly complex digital landscape.

Under Frank’s leadership, Avvio has consistently delivered impressive results and now supports a client base of over 350 hotels and serviced apartments across Ireland, the UK and North America.

 

15:15 – 16:00

Peer-to-peer knowledge – Learnings for hotels from the sharing economy

A discussion on how big an impact the sharing economy is having on the traditional hotel business and what hoteliers can do in response

Robert Holland
Managing Director UK & Ireland, HotelPartner Yield Management

Robert Holland

Managing Director UK & Ireland, HotelPartner Yield Management

Prior to joining Hotelpartner Yield Management earlier this year, I was Regional Operations Manager for Bespoke Hotels with responsibility for Bermondsey Square and La Suite West as well as Chairman of the E1 Hoteliers association. As an operator, I had first hand knowledge of the challenges that our industry faced with rising costs of employment and increased levels of competition. In order to meet these challenges, I have embraced change and looked to be an early adopter of new technology that can assist hotels without compromising on the customer experience.

Tom Magnuson
CEO, Magnuson Hotels

Tom Magnuson

CEO, Magnuson Hotels

Thomas Magnuson co-founded Magnuson Hotels, America’s fastest growing hotel brand as a US based business with his wife Melissa in 2003.  Today, Magnuson Hotels is a top 10 global hotel chain with 1000 hotels across 3 continents.

Magnuson Hotels has been ranked #1 Hotel Company of Inc. Magazine’s 5,000 fastest growing privately owned U.S. Companies, and has recently formed a global alliance of 8000 hotels/800,000 rooms with Jin Jiang Hotels and Louvre Hotel Group via www.magnusonhotels.com.  

Thomas Magnuson is a Graduate of Harvard Business School, Pepperdine University School of Business and Tufts University. Prior to Magnuson Hotels, Thomas was a professional drummer in Boston and Los Angeles.

 

Chris Roe
Senior Vice President Sales, Distribution and Loyalty - UK & Ireland, AccorHotels

Chris Roe

Senior Vice President Sales, Distribution and Loyalty - UK & Ireland, AccorHotels

Chris has 20 years’ experience in the travel industry having worked with reputable brands such as Virgin Holidays, Thomson Holidays, Expedia and B-Sky-B.

Chris joined Accorhotels in February 2015 responsible for the Global Sales and Distribution for Accorhotels UK & Ireland. Responsible for all channels including corporate, leisure, online business as well as managing the growth and development of the Le Club loyalty scheme in the UK.

Prior to joining Accorhotels Chris was at Virgin Holiday for 8 years where in his last role he was  accountable for the performance and profit of all Virgin Holidays specialist businesses including Virgin Holidays Cruises, HIP Hotels, Bales & Worldwide Journeys as well as Travel City Direct.  He was also responsible for all group web strategy, web trading and technology roadmap.

Before joining Virgin Holidays, Chris worked at online specialist Expedia, where during his six-year tenure, he worked in various roles including Head of Tours and ultimately Director of Product & Yield and his introduction of the Dynamic Packaging (DP) concept in the UK and Canada was ultimately worth $1 billion in sales.  Other career highlights include the business turnaround of BSky B – Sky Travel, from unprofitable to £1 million profitability within nine months, and the implementation of a successful pan-European Dynamic Packaging concept at Opodo.                                                                                                                                                         

In his (rare) spare time Chris, as a qualified Ski instructor, enjoys time on the Piste with his young family.  He also participates in regular cycle events as part of his ongoing commitments to various ADHD charitable causes something very close to him.  

 

Moderated by 

Andrew Sangster
editorial director and owner, Hotel Analyst

Andrew Sangster

editorial director and owner, Hotel Analyst

Andrew Sangster launched Hotel Analyst more than 14 years ago and it has grown into a publishing business that now encompasses a paid subscription service for hotel investors, a reports division and events.

There are three London-based conferences: The Hotel Distribution Event; The Hotel Alternatives Event; and the Hotel Operations Conference. You can find out more about the events and Hotel Analyst at www.hotelanalyst.co.uk.

Andrew has been a journalist for his entire career, starting out on trade press titles before joining the national press and a brief spell at the BBC. He launched his own business focused on providing high level information on a subscription basis after despairing at the quality of what the old business model of selling advertising space was producing.

Andrew holds a BSc in economics and a MA in journalism. He lives in Cambridge with his wife and three children.

14:00 – 16:00

Serviced Apartments

click Serviced Apartments - SUMMIT 4

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14:00 – 14:45

Masterclass: Serviced Apartment 101

Presentation: An overview of the sector including an update on the Serviced Apartment Charter definition

Getting to grips with the terminology, characteristics and segmentation of differing property types.

Piers Brown
CEO, International Hospitality Media (IHM)

Piers Brown

CEO, International Hospitality Media (IHM)

Piers is the CEO of International Hospitality Media (IHM).

IHM publishes the industry leading BoutiqueHotelNews.com and ServicedApartmentNews.com resource to engage, educate, inform and inspire. 

Piers hosts the annual Boutique and Lifestyle Hotel Summit, and Serviced Apartment Summit’s in London, Dubai and New York.

He sits on the BHA Summit, HOT E and HICAP conference advisory boards and holds an MBA, ISMM and IDM Diplomas, having held senior positions in the national media, private member club and retail sectors

Russell Kett
Chairman, HVS

Russell Kett

Chairman, HVS

Russell Kett is Chairman of the London office of HVS, the leading global specialist hotel valuation, consulting, asset management and brokerage firm which was founded in 1980. 

After hotel school, Russell joined Strand Hotels as an internal auditor, then assistant financial controller of London’s Cumberland Hotel. After 18 years with the hotel consultancy divisions of BDO (Horwath Consulting) and Deloitte, he joined HVS in 1995.  Russell celebrated his 22nd anniversary with the firm in January 2017. 

Russell has some forty years' specialist hotel consultancy, investment and real estate experience, focused on providing valuation, feasibility, shared ownership, property, brokerage, investment, asset management, strategy and related consultancy services, advising hotel, serviced apartments and hostel companies, banks, developers and investors on all aspects of their hospitality industry related interests, throughout the EMEA (Europe, Middle East and Africa) region.

He is a frequent writer, moderator and speaker on the international hotel industry, especially topics relating to hotel valuation, investment, marketing and finance.  He has lectured at leading international hotel schools including Ecole Hôtelière de Lausanne, IMHI-Essec in Paris, Cornell University, and Oxford Brookes University.  Russell received a Lifetime Achievement Award from HOSPA, the hospitality professionals association, in 2011.

 

Followed by ‘in the round discussion’ discussion lead by Max Thorne, JLL

What the investor, developer and operator need to consider when entering the market

What are the regional dynamics?

Max Thorne
Managing Director, JLL

Max Thorne

Managing Director, JLL

Max Thorne leads a dedicated team that sits within the Hotels & Hospitality and Residential teams at JLL.

Max has over 30 years’ experience in property, playing a key role in the serviced apartment sector as it has developed and grown. His past roles include working as Senior Vice President for global serviced apartment company BridgeStreet and being a group member of the board. In 2012 Max created the Aparthotel brand ‘Beyonder for Oaktree Capital Management’s platform, shortly followed by the acquisition of one of the largest UK sector operating companies, SACO.

In 2015 he established his own hospitality consultancy, the MRP Group which provides advice to clients such as The Wellcome Trust, Oaktree Capital Management, PRSInvest, Visit Rentals and MRIB insurance.

As Chairman of the British Hospitality Association Aparthotel Committee, he has also spearheaded action to help the sub-sector gain recognition within the wider hospitality industry. This has included focusing on issues including training to invest in key skills, addressing living wage considerations and VAT in the leisure and tourism sector.

The sector has experienced a large amount of growth over the past few years. Since 2008 investment volumes in the UK alone have steadily increased from £7.3 million to £259 million in 2015. Hotel operated brands have also recently begun expanding into the sector, with examples including InterContinental Hotel Group’s Staybridge Suites concept.

14:45 – 15:15

Traditional hotels are dying when faced with growth of serviced apartments and select service hotels

Debate ‘for’ 

Paul Rands
Vice President of International Development, BridgeStreet

Paul Rands

Vice President of International Development, BridgeStreet

Paul is BridgeStreet’s Vice President of International Development, where he heads up the development and real estate team and has overall responsibility for growing the company portfolio via single asset, multi key opportunities in target markets through management contract, lease, affiliate and franchise models.

BridgeStreet Global Hospitality, the leading international provider of serviced apartment experiences, is actively growing the MODE and STUDYO aparthotel brands with a focus on European and US capital and gateway cities.

Prior to joining BridgeStreet in 2013 Paul held various development positions with major operating companies in the hospitality sector including Allied Domecq, Mitchells & Butlers and Whitbread, worked for Hillier Parker/CBRE, and latterly was a founding Director of Quant Capital Partners, where he led the fund raising and deal pipeline activity for the Quant Leased Hotel Fund.

Paul qualified as a chartered surveyor in 1998, and is currently based in London.

George Westwell
Director, Cheval Residences Ltd

George Westwell

Director, Cheval Residences Ltd

George has been engaged in the hospitality industry for over 40 years, and has worked in various roles for major companies including ICG, Metropole and Hilton, predominately in London.

He joined Cheval in 2004 as group general manger, and was invited to join the board in 2005. As well as being responsible for the day to day running of the business, George has been heavily involved in the design and development of a number of Cheval Residences during his tenure, and this includes the recently opened Cheval Three Quays.

George is a Fellow of the Institute of Hospitality.

and 'against'

Peter Hancock
Chief Executive, Pride of Britain Hotels

Peter Hancock

Chief Executive, Pride of Britain Hotels

Peter Hancock is Chief Executive of Pride of Britain Hotels, a collection of never more than 50 independent luxury hotels around the country. He began in this role in 2000, having previously spent 12 years as publisher of Johansens guides and was a hotel general manager in his early career, starting as a waiter in the late 1970s.

Peter is an Honorary Master Innholder, a Fellow of the Institute of Hospitality, a Fellow of the Academy of Food & Wine Service, a Fellow of HOSPA, a Member of the Professional Speaking Association, an Ambassador for the Gold Service Scholarship and a regular contributor to The Caterer magazine.

Rafael Bejerano
Director, AB Hotels

Rafael Bejerano

Director, AB Hotels

Rafi Bejerano is Director of AB Hotels, a collection of three family-owned unique hotels with outstanding facilities in London and the South East of England.

Rafi started his training in hospitality as an enthusiastic 8 year old in his father’s business and went on to graduate from University College Birmingham with a BA in Hotel Management, before taking up a Food & Beverage traineeship with Marriot in the USA.

Years later he returned to the UK in various management positions, first with the Savoy Group and thereafter with Elior UK before returning to the family fold at Sopwell House, Hertfordshire in 2007.

In 2009 AB Hotels opened The Arch London, a 5 star luxury boutique hotel in Marble Arch. Rafi opened and successfully launched the Collection’s newest addition to the portfolio before moving on to his current position as Director of AB Hotels.  

Moderated by

Piers Brown
CEO, International Hospitality Media (IHM)

Piers Brown

CEO, International Hospitality Media (IHM)

Piers is the CEO of International Hospitality Media (IHM).

IHM publishes the industry leading BoutiqueHotelNews.com and ServicedApartmentNews.com resource to engage, educate, inform and inspire. 

Piers hosts the annual Boutique and Lifestyle Hotel Summit, and Serviced Apartment Summit’s in London, Dubai and New York.

He sits on the BHA Summit, HOT E and HICAP conference advisory boards and holds an MBA, ISMM and IDM Diplomas, having held senior positions in the national media, private member club and retail sectors

15:15 – 16:00

Differentiating by design

The design considerations for a serviced apartment development.

Nick Rayner
Director, EPR Architects

Nick Rayner

Director, EPR Architects

Nick Rayner is a Director in EPR Architects’ acclaimed hotel and hospitality team.

In over twelve years at EPR, Nick has led an array of hospitality projects for developers and operators across the luxury, limited service and boutique sectors. Notable projects such as the Hilton hotel and media centre at the Ageas Bowl cricket ground, and the refurbishment of Le Méridien, Piccadilly stand out for their contextual architecture and guest-focussed interior design.

Current projects on the drawing board include The Great Scotland Yard Hotel, Westminster and aparthotels for Marriott Residence Inn, Southwark. These will add to EPR’s portfolio of recently completed projects at The Rosewood, The Ned, Mondrian at Sea Containers and LaLit London.

 

16:00 – 16:30

Refreshments

16:30 – 16:45

Screening of ITN Video: 360 Perspective

Introduced by:

Simon Shelley
Head of Industry News, ITN Productions

Simon Shelley

Head of Industry News, ITN Productions

Simon is the Head of Industry News at ITN Productions. World-leading news producer ITN, the UK’s leading provider of independent broadcast news, creates unique industry specific news-style programing in partnership with sector associations. Industry News is produced by Academy Award nominated ITN Productions, the commercial and creative arm of ITN, and is developed in partnership with leading bodies and national associations as a means of providing constructive, accurate and positive storytelling in a compelling news-style.

Simon and his team at ITN Productions have worked with a variety of associations, organisations and brands to develop their video strategy. The aim is to bring to life positive stories, challenge perceptions, and help develop a better understanding of the major issues and themes in particular sectors and start meaningful exchanges and conversations as a result.

 

16:45 – 17:30

THE BIG DEBATE: “This house believes that hospitality is just a holiday job”

Debate Mate will host an interactive show debate, featuring our world champion debaters, star students, and industry experts. 

Industry Leaders:

Stephen Cassidy
Senior Vice President and Managing Director, UK & Ireland, Hilton

Stephen Cassidy

Senior Vice President and Managing Director, UK & Ireland, Hilton

Steve Cassidy is Senior Vice President & Managing Director, UK & Ireland, Hilton, and is responsible for the company’s multi-brand portfolio across the British Isles. He joined Hilton’s revenue management team in 2009, moving into hotel operations in September 2011. His remit expanded in 2015 to include all Hilton’s owned and managed properties in UK & Ireland. 

Steve’s current position sees him responsible for the operations of hotels ranging from the luxury Waldorf Astoria Edinburgh - the Caledonian and flagship London Hilton on Park Lane to a growing portfolio of value focused Hampton by Hilton and Hilton Garden Inn properties. In 2016 Steve oversaw the €8m refurbishment of Conrad Dublin, and this year he will welcome Hilton’s first modular built hotel, with the opening of Hampton by Hilton Bristol Airport. He has driven the development of Hilton’s management services in the UK & Ireland, innovating and enhancing Hilton’s proposition to owners.

Steve is Chairman of the Hospitality Guild and a Board Director of the British Hospitality Association.

David Loewi
Deputy Chairman of D&D London

David Loewi

Deputy Chairman of D&D London

David Loewi is the Deputy Chairman of D&D London, which owns and operates over 30 leading restaurants in London, Leeds, Paris, New York and Tokyo, in addition to highly acclaimed South Place Hotel in London.

CEO Des Gunewardena and David led the buyout of Conran Restaurants in September 2006, including iconic restaurants Bluebird, Le Pont de la Tour and Coq d’Argent. They have since overseen new ventures including the German Gymnasium, South Place Hotel and two sites in Leeds.

David completed his education in Switzerland before moving to London, where he spent time at Claridges and Hyatt International in both London and the Far East, as well as gaining experience on luxury cruise liners, which taught him how to organise and cater to huge numbers. In 1995, David joined Conran Restaurants and successfully managed Mezzo in Soho (the building now houses 100 Wardour Street restaurant and lounge), before holding a number of senior positions, resulting in his appointment as Managing Director of the group in 1998. Two years later, he moved on from Conran and set up the highly acclaimed Wolseley restaurant, before returning to join current partner Des to lead the management buyout of Conran and create D&D London. In 2014, David was also appointed as Chairman of the Restaurant Association, part of The British Hospitality Association.

Elaine Grell
VP HR and Europe Group Function, IHG

Elaine Grell

VP HR and Europe Group Function, IHG

Elaine was appointed to the European Regional Operating Committee in April 2016. Her remit covers leadership of all aspects of IHG's HR strategy and talent management. Elaine has worked in partnership with IHG Executives on a number of key projects that have involved organisation change and have focused on the functions organisational effectiveness, growing and building of talent, increased employee engagement and leadership capability. During her time with IHG Elaine spent three years in the Atlanta office, supporting the management of over 4,500 Corporate, Reservations and Customer Care colleagues.

She joined IHG from British Airways in 2011 as a strategic HR Business Partner.

Elaine is a Chartered Fellow of the Chartered Institute of Personnel Development and holds a MBA from the Open University and a Diploma in Online Instructional Design from New York University. She has two teenage boys and loves reading and travelling.

Young leaders:

Ife Grillo
Former Debate Mate student, and current World Champion, having represented England at the World Schools Debating Championships in Stuttgart

Ife Grillo

Former Debate Mate student, and current World Champion, having represented England at the World Schools Debating Championships in Stuttgart

Ife, 18, first got involved with Debate Mate in 2010 as a student on the programme. Ife was chosen to represent England at the World School Debate Championships where he became the World School Debate Champion. This was the first time a Debate Mate student made the England team, and only the fourth time in recorded history for a state school student. Ife is currently spending his gap year working in the Debate Mate office and has a place to study at Bristol next year.

 

 

Seun Iyaniwura
Head of Education, Genesis Debate Programme

Seun Iyaniwura

Head of Education, Genesis Debate Programme

Seun worked for Debate Mate since she was a mentor at the University of Nottingham. There, she was President of the Debating Union where she represented Nottingham at the European and World Universities Debating Championships. She has worked for Debate Mate in Africa, the Middle East and Asia and is currently responsible for Debate Mate’s partnerships and teacher training programmes. Seun joined the team in September 2011. Seun is part of the founding team and is currently responsible for overseeing GDP's education programmes.         

Scarlett McCabe
Managing Director, Genesis Debate Programme

Scarlett McCabe

Managing Director, Genesis Debate Programme

Scarlett has worked for Debate Mate since she was an undergraduate debater at the London School of Economics, who she represented at the World University Debate Championship. She has taught debating all over the world, and set up the Debate Mate programme in Jamaica in 2013. She is now the Managing Director at Genesis Debate Programmes.

Adebayo Odusola
Former Debate Mate student and current Programme Director at Debate Mate

Adebayo Odusola

Former Debate Mate student and current Programme Director at Debate Mate

Ade has been involved with Debate Mate in various capacities since 2008; starting on the programme as a student, before going on to become a mentor in the UK and Nigeria. Whilst mentoring for Debate Mate at the University of Nottingham, Ade featured on SKY1's Kings and Queens of Speech; the prime time television show about the Debate Mate programme across the UK. In 2016, Ade joined the team as a Programme Director for the Nottingham region.

Ayo Toluhi
Debate Mate Cup champion, having debated in front of Bill Gates at 'The Big Debate'; student at Robert Clack School, Dagenham

Ayo Toluhi

Debate Mate Cup champion, having debated in front of Bill Gates at 'The Big Debate'; student at Robert Clack School, Dagenham

Ayo Toluhi - Ayo, a Year 10 student at Robert Clack School in Dagenham, has been on the Debate Mate programme for four years. This year she has excelled at all stages of the Debate Mate Programme, winning both the National Urban Debate League and 'The Big Debate', which was judged by Bill Gates. With the Debate Mate Cup final competition taking place in the coming weeks, Ayo is hoping to make it a clean sweep! 

17:30

Networking Drinks Reception