2017 Programme

8:00 – 8:30

Registration and Refreshments

8:30 – 9:15

Breakfast Briefings

9:20 – 9:30

Welcome Remarks

Ufi Ibrahim
Chief Executive, British Hospitality Association

Ufi Ibrahim

Chief Executive, British Hospitality Association

Ufi Ibrahim is the chief Executive of the British Hospitality Association (BHA), the national trade association for the hospitality and tourism industry, representing more than 40,000 businesses across the UK. Since joining the BHA, she has helped to spearhead groundbreaking initiatives including; the establishment of the Tourism Industry Council – a joint government and industry working coalition where she serves as a member and is chaired by the UK Minister for Tourism, the Agenda 300,000 Jobs by 2020 (unifying 40,000 businesses to drive the political and economic agenda for growth) and The Big Hospitality Conversation (targeting the creation of 60,000 new career opportunities for 16 to 24 year olds across the UK by 2016), and The Hospitality & Tourism Summit (the ‘Davos’ of the UK industry).

Ufi serves on the Events Industry Board, led by the UK Government with three aims: to help deliver more valuable business visitors to Britain in an ever increasingly global competitive environment; to recognise the role the events sector can play in driving long-term inward investment to the UK by attracting some of the world’s leading business events to the UK; and to use these platforms to boost exports, in line with government growth objectives. Ufi also serves on the Board and the Executive Committee of the Tourism Alliance, where she served as their Chairman in 2014/15. She also serves on the Advisory Council of Hotel Futures, the Advisory Board for the Global Restaurant Investment Forum and advises the Hotel Investment Conference Europe. She became a Visiting Professor of the London Metropolitan University, London in August 2011. Ufi is also a Fellow of the Institute of Hospitality and is a judge for the Global Restaurant Awards.

Jonathan Worsley
Chairman, Bench Events & Board Director, STR

Jonathan Worsley

Chairman, Bench Events & Board Director, STR

Jonathan Worsley, Chairman of Bench Events, is one of the founders and co-organisers of leading conferences for the hotel investment industry in Berlin (IHIF), Dubai (AHIC), Moscow & Sochi (RHIC), Istanbul (CATHIC), Addis Ababa & Nairobi (AHIF), Casablanca (MTIF), London (BHTS), Madrid (MR&H) and the recently launched Global Restaurant Investment Forum in Dubai. 

Jonathan sits as a shareholder and board director of STR,  a global benchmarking company with some 50,000 participating hotels following the merger of The Bench, Smith Travel Research and Deloitte’s Hotel Benchmark.  Prior to The Bench, Jonathan worked for real estate consultants CBRE & Hotel Partners, hotel advisors PKF and hotel operators Forte & Holiday Inns.  He also sits on the board of Hotel Swaps which allows participating members to swap empty hotel rooms with other members around the globe.

Jonathan and his colleagues have been involved in raising money for various causes including the Kenyan Red Cross and the anti-poaching efforts of the David Sheldrick Wildlife Trust.  More recently, considerable funds have been raised for TUSK, Cancer Research and the Rwanda Cricket Stadium Foundation by participating in the Kili Madness challenge and breaking the World Record for the highest game of cricket ever played on top of Kilimanjaro as shown on www.mtkilimadness.com.  Jonathan also sits as a trustee of Future Talent, a charity to provide financial support to gifted young musicians who need financial assistance to pursue their dreams and talent.

9:30 – 9:45

Chairman’s Welcome

Nick Varney
Chief Executive Officer, Merlin Entertainments plc; Chairman, British Hospitality Association

Nick Varney

Chief Executive Officer, Merlin Entertainments plc; Chairman, British Hospitality Association

Nick has over 25 years’ experience in the visitor attractions industry and was appointed Chief Executive Officer of Merlin Entertainments plc in 1999.

Nick started his career in consumer goods marketing, first with Rowntree and then with Reckitt & Colman.  He went on to hold senior positions within The Tussauds Group (Pearson PLC), including Marketing Director of Alton Towers and Head of Group Marketing, before becoming Managing Director of Vardon Attractions and a main board Director of Vardon plc.  In 1999 Nick led the management buyout of Vardon Attractions to form Merlin Entertainments plc, guiding the company’s dynamic growth strategy through several private equity partnerships and a highly successful IPO in November 2013.  Now a public company Merlin continues to grow under his leadership currently operating over 100 theme parks and attractions, as well as hotels and holiday villages in 23 countries and four continents. 

Nick is increasingly active in the wider tourism agenda, particularly in the UK, but also worldwide.    As Chairman of the British Hospitality Association (BHA) for example his priority is to ensure all UK political parties are aware of the importance of the hospitality and tourism sector both in economic terms and as a key employer, and to highlight the key issues the industry is looking for the Government to address.     

9:45 – 10:00

Host’s Opening Remarks

Cody Bradshaw
SVP, Head of European Hotels, Starwood Capital Group

Cody Bradshaw

SVP, Head of European Hotels, Starwood Capital Group

Cody Bradshaw is a Senior Vice President at Starwood Capital Group and Head of European Hotels. In this role, he oversees the firm’s hospitality acquisition and asset management activities across Europe. His portfolio responsibilities extend to numerous major lodging investments totaling nearly $4 billion in asset value, including the firm's UK Hotel Platform with nearly 50 hotels and 7,000 rooms.  Previous responsibilities included SCG’s ownership of Louvre Hotels, one of the largest hotel chains in Europe, comprised of over 1,000 hotels across more than 40 countries.

Prior to joining Starwood Capital, Cody was one of the first employees at Pebblebrook Hotel Trust (NYSE: PEB) where he served as Vice President of Acquisitions during the twelve-month period in which the newly-formed “blind pool” REIT deployed over $1 billion of capital through the acquisition of over 20 major lodging assets. Prior to Pebblebrook, he was the first employee of the Chartres Lodging Group where he played an integral role in growing the firm over a seven year period into what at the time was comprised of five offices across the U.S. and Japan and a 20,000-room, $6 billion portfolio of lodging assets. He began his career at Hyatt Development Corporation after graduating from Cornell University.

Cody co-created the Certified Hotel Asset Manager ("CHAM") professional designation program which launched in 2012. He co-founded and currently serves as Vice President of the European Chapter of the Hospitality Asset Managers Association ("HAMA") and was recently appointed to the International Hotel Investment Council (“IHIC”).

10:00 – 10:15

Economic Overview

10:15 – 11:00

Perspective of the Leaders

Moderated by:

Ben Twynam
Head of Practice UK, Travel, Leisure & Hospitality, Heidrick & Struggles

Ben Twynam

Head of Practice UK, Travel, Leisure & Hospitality, Heidrick & Struggles

Ben Twynam leads Heidrick & Struggles’ Travel, Leisure and Hospitality Practice in the UK and is a member of the Firm’s Global Consumer Practice. 

Ben’s leadership consulting experience encompasses recruitment, assessment and development of management teams. He has successfully led assignments to search for Chief Executives, functional heads and other senior roles for companies, with a strong track record of advising public, private or private equity backed companies.

He joined the firm in July 2014 from another global executive search firm where he had spent six years in London and Hong Kong leading projects across the consumer sector. He led that firm’s cross sector customer practice.

Ben is a member of the British Hospitality Association, the British Retail Consortium and has also sat on the World Tourism Forum’s Think Tank.

He holds a bachelor of arts degree in history from Durham University.

Duncan Garrood
CEO, Punch Taverns

Duncan Garrood

CEO, Punch Taverns

Toby Smith
CEO, Novus

Toby Smith

CEO, Novus

11:00 – 11:30

Morning Refreshments

11:30 – 11:50

Consumer Perceptions

11:50 – 12:30

The Disrupted or the Disruptor?

Stephen McCall
Chief Operating Officer, Europe, IHG

Stephen McCall

Chief Operating Officer, Europe, IHG

As Chief Operating Officer, Stephen McCall is responsible for operations and performance support across IHG's managed and franchised hotels in Europe. He is also responsible for our European Food & Beverage strategy, acts as Chair of IHG's Global Operations Council and is a Board member of the British Hospitality Association. Stephen also sits on the UK Tourism Industry Council.

Stephen joined IHG in April 2000 and was most recently Managing Director, UK & Ireland with responsibility for our managed operations across IHG's mainstream brands. Previously he was divisional Chief Financial Officer for the Middle East and Africa region, based in Dubai, with additional responsibility for managed operations in the Northern Gulf region. Prior to moving to Dubai, Stephen was Senior Vice President and Head of Global Internal Audit, providing assurance over the management of business risk across the Group.

Stephen also has experience in fund management, working with Baring Asset Management on the Alchemy Investment Plan. He started his career in the hotel industry with UK hospitality group Stakis Plc after graduating from the University of Dundee with honours in accountancy and business finance. He is professionally qualified as a chartered management accountant and lives in London with his wife and two children.

Thomas Dubaere
Managing Director, AccorHotels UK & Ireland

Thomas Dubaere

Managing Director, AccorHotels UK & Ireland

Thomas Dubaere is the Managing Director AccorHotels UK-IRL. He has lead  AccorHotels UK since 2012 and since its organisation into two complementary businesses in 2014, took responsibility of the Hotel Services arm of AccorHotels UK and Ireland, the hotel operator and brand franchisor. He also sits on the British Hospitality Association (BHA) Board of Directors.

Thomas Dubaere has worked for AccorHotels for over 23 years and before his current role held the position of SVP Budget Brands AccorHotels UK & Ireland. During this time he played a key role in the expansion of AccorHotels budget brands network and helped develop the ibis ‘megabrand’ which revolutionised its budget segment  into three strong brands; ibis budget, ibis and ibis Styles.

Dubaere began his career with AccorHotels in Belgium in 1990 at the Novotel Bruges Centre and held several General Manager Positions, before being appointed Delegate Director Economy Brands (ibis, Etap & F1) Belgium in 2004, and then Director of Operations Economy Brands Belgium and Luxembourg in 2005.

Thomas Dubaere is a graduate of the Brussels Hotel School and has a Masters Degree in Management from the University of Leuven. Dubaere lives in London, UK.

12:30 – 13:00

Plenary Session

12:45 – 14:00

Lunch

14:00 – 16:00

Food & Beverage

Restaurant - SUMMIT 1

Hosted by:

 

14:00 – 14:30

Delivery Players

How technology companies are changing consumer eating habits

Mathieu Proust
General Manager, UK, UberEats

Mathieu Proust

General Manager, UK, UberEats

Nick Green
General Manager, UK, MealPal

Nick Green

General Manager, UK, MealPal

Nick is the UK General Manager of MealPal, a lunchtime subscription service that launched in London in February. Previously he was Head of Sales at Deliver for two years. Prior to that, Nick worked in various startups and in the recruitment industry.

Moderated by:

Peter Backman
Managing Director, Horizons

Peter Backman

Managing Director, Horizons

Peter is the Managing Director of Horizons, an expert on the structure and dynamics of the foodservice sector, and its supply chain, in the UK and across Europe. He is responsible for the company’s vision and driving the business forward. He has been involved, as a researcher and consultant within the sector, for over 31 years blending his knowledge with a deep understanding of the trends, key players and challenges of organisations with an interest in foodservice. 

He regularly speaks at conferences worldwide and his views are sought by television, radio, the Bank of England and the press. Peter has many innovations to his credit having been the first person to define the structure of the eating out market in the terms which are now widely used by the industry, as well as the most extensive database model of the foodservice sector. 

Peter is the past Chairman of Arena, the pan-industry networking organisation that he was instrumental in setting up twenty five years ago. He is a Fellow of the Institute of Hospitality and a member of the Market Research Society. 

He is happily married, the proud father of two grandchildren and when not at work, can be found in the gym or investigating his family history. 

14:30 – 15:10

Brand Expansion

What I wish I had known before expanding

Robin Rowland OBE
CEO, Yo! Sushi

Robin Rowland OBE

CEO, Yo! Sushi

Robin became YO! Sushi’s CEO in 2000. Over last 17 years Robin & team have built the iconic restaurant chain from 3 to 80 company owned restaurants in the UK & USA plus over a dozen franchise restaurants in international airports and the Gulf region

Robin led YO! Sushi’s MBOs in Sept 03, Mar 08 & most recently in Nov 15. His management philosophy is simple as he agitates for ‘continual improvement’ on 5 Ps  - People, Product, Property, Promotion and Profit. He has been recognised by Retailer of Year, Catey, Peach Icon awards and the YO! Sushi team has been recognised for design, company, menu, technology and as an outstanding employer.

Robin is also a member of ALMR board and is NED with Marstons PLC, Ethos (Gulf restaurant platform) and Caffe Nero.

 

Mark Selby
Co-Founder and Executive Director, Wahaca

Mark Selby

Co-Founder and Executive Director, Wahaca

Mark co-founded Wahaca in 2007 and has continued to help run the business as Managing Director and now Executive Director.  Prior to this Mark spent two years at Capricorn Ventures helping on strategy, opertations and finance for a host of restaurant groups including Nando’s, PizzaExpress and Baker&Spice.  He started his business life at Merrill Lynch in the corporate finance department before moving to easyGroup to work alongside Stelios Haji-Ioannou in various business development roles.

 

 

15:10 – 15:35

Street Food to High Street

What are the current trendsetters up to and how can we learn from them

Rik Campbell
Founder, Kricket

Rik Campbell

Founder, Kricket

Joe Grossman
Founder, Patty & Bun

Joe Grossman

Founder, Patty & Bun

Chris Whitney
Founder, Breddos

Chris Whitney

Founder, Breddos

Moderated by:

Alex Potter
Founder, Goodlife Projects

Alex Potter

Founder, Goodlife Projects

15:35 – 16:00

Brexit

What does this mean for the industry? What are some of the potential legal and legislative impacts? What are industry groups doing to protect your interests?

Moderated by: 

Mark Lewis
Publisher, The Caterer

Mark Lewis

Publisher, The Caterer

14:00 – 16:00

Aviation

Aviation - SUMMIT 2

Hosted by:

 

14:00 – 14:20

Welcome Remarks from AOA and AviaDev

14:20 – 14:30

The importance of air transport to the UK hospitality sector

14:30 – 15:15

PANEL SESSION: International Connectivity to the UK

How do we prove to the wider world that the UK is “open for business”? and create an environment that is conducive to route development (APD, Visa facilitation, promotion of Britain abroad).  Looking at the ihe impact of Brexit

 

Sophie Dekkers
Director UK Market, easyjet

Sophie Dekkers

Director UK Market, easyjet

Sophie has led easyJet in the UK as UK Country Director for the last 3 years. In this role she is responsible for driving the airline's commercial success and strategic direction in the UK, including over 120 aircraft and £2.8bn revenue. 

Sophie has been with easyJet since 2007 in a variety of roles including UK Commercial Manager, working alongside BCG when Carolyn McCall joined to review the company strategy, and then as Head of Change Management leading the delivery of the strategy. Following this she took on the role of Head of Business Proposition providing the strategic direction for attracting more business passengers to easyJet.

Sophie started her career as a graduate at Millward Brown before moving on to be a Director at Cambridge Market Research, focusing on retail strategy.

15:15 – 16:00

PANEL SESSION: Accessing the final destination

How can we improve surface access to and from the UK’s airports to drive tourism across the country?

How are we performing in relation to other countries? What investment is needed and what impact will this have?

How can we better integrate aviation with other modes of transport?

How do we cater for all tourists (from the connected traveller through to the traditional traveller)? 

Al Titterington
Managing Director, Cornwall Airport Newquay

Al Titterington

Managing Director, Cornwall Airport Newquay

Al Titterington was appointed as Managing Director of Cornwall Airport Newquay in 2010. He has significant experience in airport management and operations having worked at other UK regional airports and on a number of aviation projects in Europe, Asia and the Caribbean. As well as the day to day management, Al also leads on the commercial development of the Airport. Away from the day to day running of the Airport, Al is Vice-Chair of the Regional & Business Airports Group.

14:00 – 16:00

Distribution and technology

Distribution & Technology - SUMMIT 3

Hosted by:

 

14:00 – 14:20

State of the Nation

14:20 – 14:45

Booking - How this has changed

14:45 – 15:15

Constructive OTAs - The benefits of OTAs

15:15 – 16:00

Sharing Economy - Bringing to the market the experience economy

14:00 – 16:00

Serviced Apartments

Serviced Apartments - SUMMIT 4

Hosted by:

 

14:00 – 14:45

Masterclass: Serviced Apartment 101

An overview of the sector

Serviced apartment v hotel v branded residence v short term rental

Getting to grips with the terminology, characteristics and segmentation of differing property types.

What the investor, developer and operator need to consider when entering the market

What are the regional dynamics?

Max Thorne
Managing Director, JLL

Max Thorne

Managing Director, JLL

Max Thorne leads a dedicated team that sits within the Hotels & Hospitality and Residential teams at JLL.

Max has over 30 years’ experience in property, playing a key role in the serviced apartment sector as it has developed and grown. His past roles include working as Senior Vice President for global serviced apartment company BridgeStreet and being a group member of the board. In 2012 Max created the Aparthotel brand ‘Beyonder for Oaktree Capital Management’s platform, shortly followed by the acquisition of one of the largest UK sector operating companies, SACO.

In 2015 he established his own hospitality consultancy, the MRP Group which provides advice to clients such as The Wellcome Trust, Oaktree Capital Management, PRSInvest, Visit Rentals and MRIB insurance.

As Chairman of the British Hospitality Association Aparthotel Committee, he has also spearheaded action to help the sub-sector gain recognition within the wider hospitality industry. This has included focusing on issues including training to invest in key skills, addressing living wage considerations and VAT in the leisure and tourism sector.

The sector has experienced a large amount of growth over the past few years. Since 2008 investment volumes in the UK alone have steadily increased from £7.3 million to £259 million in 2015. Hotel operated brands have also recently begun expanding into the sector, with examples including InterContinental Hotel Group’s Staybridge Suites concept.

14:45 – 15:15

Traditional hotels are dying when faced with growth of serviced apartments and select service hotels

Debate ‘for’ 

George Westwell
Director, Cheval Residences Ltd

George Westwell

Director, Cheval Residences Ltd

Sean Worker
CEO BridgeStreet Global Hospitality

Sean Worker

CEO BridgeStreet Global Hospitality

and 'against'

Peter Hancock
Chief Executive, Pride of Britain Hotels

Peter Hancock

Chief Executive, Pride of Britain Hotels

Moderated by

Piers Brown
CEO, International Hospitality Media (IHM)

Piers Brown

CEO, International Hospitality Media (IHM)

Piers is the CEO of International Hospitality Media (IHM).

IHM publishes the industry leading BoutiqueHotelNews.com and ServicedApartmentNews.com resource to engage, educate, inform and inspire. 

Piers hosts the annual Boutique and Lifestyle Hotel Summit, and Serviced Apartment Summit’s in London, Dubai and New York.

He sits on the BHA Summit, HOT E and HICAP conference advisory boards and holds an MBA, ISMM and IDM Diplomas, having held senior positions in the national media, private member club and retail sectors

15:15 – 16:00

Differentiating by design

The design considerations for a serviced apartment development.

Nick Rayner
Director, EPR Architects

Nick Rayner

Director, EPR Architects

16:00 – 16:30

Refreshments

16:30 – 17:30

Special Guest Speaker

17:30

Networking Drinks Reception